Manage Your Account

Where can I find my Web ID?

Your Web ID is the code found on your slipcase, printed above your name and address. It can also be found on your welcome letter and on any renewal letters you receive.

If you can't find your Web ID then please contact us. Phone lines are open from 8.00am to 8.00pm (GMT) Monday to Friday.


Secure password tips

  • A combination of numbers and letters is best.
  • Do not use the same password you have used with us previously.
  • Do not use dictionary words, your name, mobile phone number or other personal information that can be easily obtained.
  • Do not use the same password for multiple online accounts.